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Frequently Asked Questions

How quickly will my printed book order ship?

Printed book orders placed before 3 p.m. will ship the same day you order. However, orders placed on Sunday will ship the following morning.

How quickly will I receive an e-book order?

Within moments of placing your order you will receive an e-mail with access to your e-book(s).

What if I don’t receive access to my e-book order?

If your e-book doesn’t arrive within moments of placing your order, it has been routed to your spam folder. Simply check your spam folder and mark the e-mail as “not spam”. Failing that, contact us at [email protected]. We’ll be happy to e-mail your product(s) directly to your attention.

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How long do I have to access my e-books?

Once you’ve downloaded the e-books to your computer, tablet or phone, they are yours forever. In fact, you can access the books on our server five times within 30 days to download your book(s).

What if I don’t download the book(s) within 30 days?

If you find yourself locked out before you’ve saved copies to your computer, it’s not a problem. Contact us at [email protected]. we’ll be happy to e-mail your product(s) directly to you.

What if my computer crashes or I lose my e-books?

We understand these things happen. Simply drop us an e-mail with your name and/or order number at [email protected] and we’ll be happy to e-mail your product(s) directly to you.

How long does it take to receive an RV Report for a specific make and model?

Turnaround time for an RV Report is typically 24 hours -or less. Report requests submitted during the weekend will be returned on the next business day (i.e. Monday).

How often are your books updated?

Our books are continually updated (several times per year -every year) usually coinciding with significant events (i.e. make/model recalls, manufacturer bankruptcies, notable new models, etc.).

How do I make sure I get the latest edition of a book?

No worries there. As soon as a newer edition is available, previous editions are removed from the website. Therefore, Any order you place will be for the latest current edition.

What is your return policy?

We provide 30 days for a full refund of any book or package.

How do I get access to the Bonus Offer e-books?

Log-in and password for the Bonus Offers will be shipped with your printed book. You can’t miss it.

Do you ship oversees and to P.O. boxes?

E-books are delivered to email addresses all over the world. Printed books are available for shipping across North America.

What if I have a question not answered here?

Visit our Contact Us page and drop us an e-mail directly at [email protected]. we’ll be happy to help.